Privacy Policy

Content Clinic ("Content Clinic", "we", "us", "our") is a marketing services firm operating from Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). By using our website at contentclinic.org or engaging our services, you consent to the practices described below.

1. What we collect

We collect only the data we need to do the work:

• Contact details — name, email, phone number, company, and role when you submit a form, book a call, or message us on WhatsApp or LinkedIn.
• Diagnostic responses — answers you submit through our Vitals Check or other intake tools.
• Client work product — materials, brand assets, and information you share with us while we deliver services.
• Technical data — IP address, browser type, device, referring URL, and pages visited, collected through standard server logs and analytics.

2. How we use it

• To respond to enquiries and deliver the services you engaged us for.
• To generate your personalised diagnostic report and follow up on it.
• To send transactional emails (e.g. quote, invoice, report delivery).
• To send occasional updates about our work. You can unsubscribe at any time.
• To improve the website, our methodology, and client outcomes.
• To comply with legal, accounting, or regulatory obligations.

3. Legal basis and consent

Under the PDPA, we rely on your consent (express or deemed) when you submit information to us, and on legitimate interest where the law allows — for example, to operate the website securely or to contact a prospect who has clearly indicated interest in our services.

4. Disclosure to third parties

We do not sell personal data. We share it only with service providers who help us run the business — for example, our email delivery provider, our database and hosting provider, our analytics provider, and our calendar/CRM tools. These providers process data on our instructions under their own data protection terms. Some may be located outside Singapore; where that is the case, we take reasonable steps to ensure a standard of protection comparable to the PDPA.

5. Cookies and analytics

We use a minimal set of cookies and analytics scripts to understand how visitors use the site and to keep it secure. You can disable cookies through your browser settings; some interactive features may not work as expected if you do.

6. Retention

We keep personal data only for as long as needed for the purpose it was collected, or as required by law (for example, accounting records). When data is no longer needed, we delete or anonymise it.

7. Security

We apply reasonable administrative, physical, and technical safeguards to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

8. Your rights

You may, at any time:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for ongoing use, subject to legal and contractual constraints.
• Unsubscribe from marketing emails using the link in any email we send.

To exercise any of these rights, email rusydi@contentclinic.org. We will respond within a reasonable period as required by the PDPA.

9. Children

Our services are intended for businesses and professionals. We do not knowingly collect personal data from anyone under 18.

10. Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the site after a change constitutes acceptance of the revised policy.

11. Contact

Data Protection Officer
Content Clinic
Email: rusydi@contentclinic.org

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